Contact

If you wish to report an injured or distressed animal, please call our animal helpline on 03000 999 999.

Animal helpline

Our helpline is open 7am to 10pm. Calls are in strict confidence and can be made anonymously if necessary. Please do not email concerns about an animal at risk as this information may not be received immediately.

Customer feedback

If you would like to say thank you or well done, or if you would like to make a complaint, you can find out more about how to do so here.

Contact us

To contact us about any other matter you can:

Email using the form below

Call on 03000 999 999 (option 5)

Write to: Kingseat Road, Halbeath, Dunfermline, Fife KY11 8RY

Find our centres

We have rescue and rehoming centres across Scotland

Media enquiries

If you are a member of the media and would like to get in touch you can find out more here

If you wish to report an injured or distressed animal, please call our animal helpline on 03000 999 999.

Our helpline is open 7am to 9pm. Calls are in strict confidence and can be made anonymously if necessary.

Please do not email concerns about an animal at risk as this information may not be received immediately.

We are currently receiving a lot of calls about baby birds.

It’s understandable for people to be concerned when they come across a young bird on the ground that appears clumsy and unable to fly. However, this is a vital part of the fledgling process.

We would ask anyone who has concerns to try to monitor the fledglings from a distance to see if the parents appear within a couple of hours. If it does seem a baby bird has been abandoned or orphaned, or is injured, call our animal helpline on 03000 999 999.

If a fully feathered young bird is in harm’s way, on a road or somewhere it could be vulnerable to predators then it may be possible to move them to a safe spot in a nearby hedge or tree.

Although finding a fledgling on the ground is normal, finding a nestling on the ground is not.

An unfeathered or fluffy bird is a nestling, and if found on the ground needs our help immediately.

Anyone who comes across a nestling on the ground should contain it in a small, ventilated box and call our animal helpline on 03000 999 999 immediately.